Store Policy

Return/ Exchange Policy

 

Malka Majesty Return Policy

To return one or more items from an order, all of the following conditions must be met:

• The return must be requested and sent back within 3 calendar days of the delivery date.

• The item must be in its original, unused, unaltered and unwashed condition.

• The item must be returned with the tags and packaging in their original condition. This includes any additional merchandise sent with the items.

• All items and purchases that have a coupon code applied or promotional sale with a discount will be FINAL SALE. No exchanges or returns will be accepted with any use of discount code or sale off the original priced item. 

​There will be a restock fee of $20.00 per item. Any amounts refunded will not include the restock fee.

Please note: Final Sale items are not eligible for return. Coupon discount codes are not eligible for return.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

​Note: It is not possible to refund the purchase of a gift card. 

​Malka Majesty Corp. reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our customer care team to address any issues or concerns you have regarding the item(s) you wish to return.

​Returns

To initiate a return, please submit a request for a Return Authorization (RA) through email -malkamajestyfashion@gmail.com. 

Malka Majesty adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Please ship returning packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number. 

 Exchanges

Malka Majesty does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

 Refunds

Once the returned merchandise has been quality checked and approved, Malka Majesty will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note: shipping fees will not be refunded.

​Frequent Returns
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
Malka Majesty reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.

​Shipping charges for all returns or exchanges must be prepaid and insured by the customer.  Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

To follow-up on the status of your return, please contact us at malkamajestyfashion@gmail.com